WISE Terms and Conditions 2020
These conditions set out the terms of contract between you (the client/student) and Weybridge International School of English Ltd (WISE).
Weybridge International School of English (WISE) provides you with teaching, subject to the following terms and conditions to the exclusion of all other terms unless we agree in writing with you.
In registering with us, a student accepts WISE’s terms and conditions of enrolment.
WISE reserves the right to refuse any applicant who does not meet the programme eligibility requirements.
A place in classes at WSE is only guaranteed once we have received your full payment
The Directors and Academic Manager of WISE reserve the right at their absolute discretion to refuse any application for enrolment of any student at any stage of the application or booking process. The School shall be under no obligation whatsoever to give reasons for the decision of the Managers. If an enrolment is refused, all paid fees will be refunded.
Fees and Payment
All fees are payable in pounds sterling and payment can be made as follows:
By bank transfer directly to our account. Please note that students are responsible for any bank charges (incurred overseas) otherwise this will be charged to the student directly on arrival. Please email us a copy of the remittance advice. Please indicate the student’s name on the remittance. Bank Transfer details will be sent to the student.
By direct payment in cash, cheque or card at the office, when the office at WISE is open.
Payment details will be given to client/student when the course booking has been confirmed
Cancellation and Refunds
WISE accept enrolments on the understanding that a student will remain for the duration of the course booked. Once you have started your course, tuition fees are non-refundable. The registration fee is non-refundable under any circumstances.
Cancellation (Visa application)
If you cancel your course because your Visa application has been refused, you will need to provide documentary evidence from the relevant embassy before any refund can be considered. You must return your letter of enrolment.
Once we have received a copy of all pages of the Visa refusal letter including the last page with the signature of the ECO & date of refusal, plus our original letter of enrolment, we will refund all payments received except the registration fee, minus bank charges.
Note: We will inform UK Visas and Immigration about any students who do not arrive on the agreed date.
Postponements and other Booking Changes
If you wish to postpone your course for any reason, for example, if you need a visa and are still waiting for the visa to be issued, you must let us know at least 2 weeks before you are due to arrive, otherwise you will be charged a £100 cancellation fee. We cannot confirm a new starting date until we have received this.
You may only postpone your course if there is space available on the new course dates you wish to attend. Please also ensure that the course you wish to take is available on the new dates you wish to attend. You can postpone your course to start up to 6 months after the original start date.
For a postponement of longer than 6 months we will not refund the registration fee and we will charge the cancellation of £100 if you then have to cancel the course.
We are unable to offer credits to students who leave the course early.
Fees are non-transferable. This means you cannot transfer your fees to another person. You cannot convert full-time group study to 1-1 or 2-1 study.
Periods of absence due to accident or sickness are non-refundable.
Cancellation fees for one-to-one private tuition: A minimum of 48 hours is required for cancellation of private tuition otherwise the lesson will be charged. Exceptional circumstances may be taken into account. Every effort from the client (and the tutor) should be given to reschedule a cancelled lesson. If you need to cancel private lessons completely and terminate your contract, WISE require 2 weeks notice. Please refer to T & C for private tuition (given to clients at the beginning of a tutoring assignment)
Student Language Levels
Some courses are not suitable for beginners or there may be minimum requirements. Before you start an English Language Course, you will be asked to complete WISE’s online placement test and to have a speaking assessment with a member of staff at WISE. They will determine your level and place you into the correct class.
WISE runs a number of courses ranging from lower level to advanced level. It is important to note that the availability of advertised courses may be subject to change according to demand. An up to date list of courses will be available on the website or by contacting WISE directly.
Timetable and Class Changes
When necessary, WISE reserves the right to alter the teacher/timetable and/or transfer students from one class or course to another, from one time of study to another, and to merge small classes or cancel classes and courses.
If the student decides not to take the alternative course offered, we will not be liable for any losses incurred by the student for cancelled travel arrangements.
In very rare circumstances the stated maximum class size might be exceeded. If this does happen, it will only be by one person and for a very limited period.
Where there is less than the minimum number of students required on a course, WISE reserve the right to merge classes or when this cannot be done, offer the cost-equivalent number of individual lessons instead of the group class
WISE reserves the right to change teachers at any time during the course.
WISE reserves the right to alter dates, fees and any particulars in the brochure without prior notice.
Minimum age for programmes are published against each programme on our website. Students who are under the minimum age for their course will not be accepted. The minimum age for English classes is 18 years.
For private tuition for school subjects for students Under 18: Please refer to WISE safeguarding policy.
If you wish to extend your course beyond the original agreement of course dates, you may do so, provided there is a place available.
If you return to school for another course, you will not be charged the registration fees.
Students with learning difficulties or serious health problems must inform WISE of these issues when enrolling.
WISE will accept applications where it is practical and where we are able to provide a suitable programme.
Public Holidays / Holidays
WISE is closed on National Public Holidays (please check on the website for more details). The fees for weeks that include public holidays are charged at the full weekly rate. Lessons will not be refunded or delivered on a different date.
We do not advise taking a holiday during term time but If you have a valid reason for taking a holiday during term you must notify the school at least two weeks in advance. Please note: the school is not liable if you are delayed at the border or if you are not allowed back in to the UK for any reason.
Attendance, Conduct and Behaviour
At WISE we expect every student to be on time, attend every lesson and do all their homework. Latecomers are not (usually) allowed into class.
We ensure that every student attending classes at WISE has seen and read a copy of the student / teacher charter.
WISE keeps attendance registers. Students will not receive a course certificate if their attendance is less than 80%.
WISE reserves the right to refuse an enrolment, or in the case of unsatisfactory work, poor attendance or misconduct to dismiss a student from a course without a refund. Please see the code of conduct (in the student Handbook, given when a student joins WISE) for more information.
Any student who is sick must follow the procedure for informing the school. It is important that if students are going to be off sick then they need to notify the school at the earliest possible time. The guidelines for absence and reporting sickness are laid out in the Absence and Discipline Policy.
If a student is asked to leave the school for poor attendance or conduct, their fees will not be refunded.
If you miss a lesson, for any reason, we cannot give a refund or allow you to take the lesson at another time.
If a student is a visa national and they are absent for 10 consecutive days or more, or is repeatedly absent (e.g. 1 or 2 days per week), without authorization, they will be reported to the UK Visas and Immigration and they may be asked to leave the school.
Disciplinary procedures will follow in accordance with WISE Absence and Disciplinary Policy. Discipline problems may consist of persistent:
expressions of intolerance towards other cultures and beliefs
expressions of extremist opinions which contradict Core British Values
harassment or lack of courtesy towards other students or teacher
lateness to class
WISE is not liable for loss, damage, illness or injury to persons or property however caused except where statutory liability applies.
It is your responsibility to ensure that you have the correct visa type and appropriate “leave to remain” (immigration status) in the UK. In the event that we find that you do not have appropriate leave to remain, we will terminate your course immediately and you will have to return to your country. In this case tuition and registration fees are non-refundable.
Complaints must be made in writing and submitted to the school. All complaints will be fully investigated as per the WISE “Complaints Procedure Policy” providing:
The complaint is made while the student is attending our school.
The complaint is registered in writing with the Academic Manager, Operations Manager or Managing Director.
All invoices relating to the student making the complaint have been settled in full.
WISE do not accept complaints received after the student has returned to their own country.
Promotional videos, photographs and publicity
You will have the option to agree (at the time of registration) that WISE may take photographs or videos of you during your time with us and also mention your achievements and that these may be used for promotional purposes by WISE. However, if you do not wish to appear in any promotional materials you must notify us at the time of registration.
Parents or guardians of students under 18 years of age must inform the school in writing if pictures or videos are not allowed to be used for promotional material for WISE.
Recording: For online classes and private lessons, WISE reserve the right to record the class or lesson for: (i) training purposes, (ii) for revision purposes for students (iii) for safeguarding policy (under 18s). Students will be informed at the beginning of the course that classes and lessons are to be recorded. Recorded lessons are kept secure by the provider. If a student specifically does not want to have the class or lesson recorded they should make this known to the school at the time of registration.
Classes cannot be filmed or recorded in any way by students, including audio only, without the permission (in writing) of either the Managing Director or Academic Director or Operations Manager.
In order to fulfil our obligations to you, it is necessary for us to see and copy your passport (and visa if applicable), to have contact details for you (if you are an au pair and staying with a host family), including a mobile phone number if you have one and to have details of your next of kin (closest family member) in your country. You must therefore agree to provide these details and keep them up to date if they change.
WISE keep your information in electronic and paper format. Students' details are kept on computer based administrative systems and in accordance with UK data protection laws.
In some cases, Information on students may be passed to government agencies for the purposes of detecting fraud.
Under UK law we must give information to UK Visas and Immigration if required to do so.
Students and/or parents are reminded of the need to tell us of any necessary medical information about the student to the school when the application is made. and to enquire prior to enrolling whether the school facilities are suitable for the individual’s needs.
By accepting these Terms & Conditions you accept our right to use your personal information in this way.
WISE does not accept any liability in the case of illness, accident, loss or damage to personal items or property: Occurring on the school premises, except where such liability is imposed under UK law.
WISE does not accept liability for losses or additional expenses you might have to pay because of cancellation or delays to your travel services.
We strongly advise all students to take out insurance before leaving their home country.
Unforeseeable Circumstances (Force Majeure)
WISE is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, infectious diseases or pandemics or other natural disasters that are beyond the reasonable control of the parties), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity, internet or telephone service. Refunds will not be made in such circumstances.
In the event of an outbreak of an infectious disease, all students and or parents/guardians are required to comply with rules regarding quarantine as set by government agencies or by the school.
If the school asserts Force Majeure as an excuse for failure to perform its obligations, then the school must prove that it took reasonable steps to minimise delay or damages caused by foreseeable events, that the school substantially fulfilled all non-excused obligations, and that the other party (client, student, etc.) was, where possible, notified of the likelihood or actual occurrence of the event.
WISE may update its Terms and Conditions. The version of the Terms and Conditions on the website will be valid and override any previous versions on any documents or websites.